DATA PROTECTION NOTICE
Last Updated: October 2022
1. Overview
This document outlines the data protection practices used by Pro Trader ("we," "us," or "our") for the services and tools we provide (the "Solutions") and our associated platform (the "Platform"). Safeguarding your privacy and ensuring the security of your information is a core priority as we operate our Platform and deliver our Solutions.
Our Solutions and Platform may include links to third-party services or external resources. We are not responsible for how those external providers handle personal data. We encourage you to review their privacy policies before engaging with them.
All information entrusted to us in connection with our Solutions is treated as confidential. We employ extensive technical, organizational, and security measures to protect Personal Data (as defined below) from unauthorized access, accidental loss, destruction, theft, damage, or disclosure.
When you submit information through our Platform, you may be asked to provide personal details—such as your name, email address, phone number, date of birth, or other identifying information. This information may be used to verify identity, manage user accounts, provide support, and meet contractual or legal requirements. With your permission, we may send important updates or share product-related information by email, SMS, or other communication channels. You may adjust your notification preferences or opt out at any time.
2. Platform; Visitors and Users
2.1. Overview
This section describes the types of data collected from different groups interacting with the Platform: visitors ("Visitors"), registered users ("Users"), and business partners ("Partners"). Personal Data includes IP addresses, names, contact details, and information relating to your interaction with us, as defined by applicable data protection laws.
2.2. Data Collection and Use
By accessing the Platform, you consent to the collection and use of your Personal Data. If you do not agree with these terms, you should refrain from using the Platform. We may gather information through page-view activity, IP addresses, and cookies. We also process data submitted through forms and registration processes.
2.3. Purpose of Processing Personal Data
We process Personal Data to enhance, personalize, and maintain our Platform and Solutions. This includes improving performance, delivering relevant communications, providing support, fulfilling contractual obligations, and collaborating with partners. All processing requires an appropriate legal basis or your explicit authorization.
The following information outlines the purposes and legal bases for processing Personal Data:
| Account registration and setup | Your consent; Performance of the Solutions or contractual requirements |
| Providing and operating the Solutions | Performance of the Solutions or contractual requirements |
| Service updates and notifications | Performance of the Solutions or contractual requirements |
| Responding to requests and delivering support | Legitimate interests or performance of the Solutions |
| Personalized solutions, advertising, and marketing | Legitimate interests or your consent |
| Improving and developing new Solutions | Consent and legitimate interests |
| Sending promotional and marketing materials | Your consent |
| Assessing the effectiveness of marketing campaigns | Legitimate interests or consent |
| Carrying out various support activities | Legitimate interests or performance of the Solutions |
| Analytics, including statistical assessments | Legitimate interests |
| Protecting interests, rights, and assets | Legitimate interests or legal obligations |
2.4. Sharing Personal Data
We may share information with service providers, Partners, and contractors. For Visitors and Users in the European Data Region, data processing is carried out in accordance with GDPR and other applicable Data Protection Laws and regulations.
3. Partners
3.1. Overview
To deliver the Solutions and collaborate with Partners, we collect and process specific types of data. Partners remain responsible for their own data, and we may access that data through secure channels.
3.2. Processing of Personal Data
We rely on Partner authorization or legitimate interests to process Personal Data. Aggregated Data may be created for development, quality enhancement, and optimization of the Solutions.
3.3. Controller/Processor
We may act as Controller or Processor depending on the type of data involved:
- Visitor/User Data: Controller
- Partner Data: Processor
- All data is securely hosted and protected according to high security standards, including physical, technical, and organizational safeguards.
3.4. External Data Processing
If the Solutions involve processing Personal Data on an external platform:
- We operate as a Processor
- We follow the external party’s documented instructions
- We apply appropriate security measures
- We report data breaches
- We do not subcontract without prior authorization
- We do not process data outside the European Economic Area without authorization
- For electronic marketing communications, consent and opt-out options are provided.
4. Security
We use administrative, organizational, and technical safeguards to protect Personal Data from unauthorized access, disclosure, alteration, loss, misuse, or damage. When we share data with external parties, we require them to maintain comparable data protection standards, and contractual obligations are put in place to ensure exclusive and secure processing consistent with this Policy.
If you suspect that your interaction with us has been compromised, Visitors, Users, or Partners should notify us immediately. While we take extensive steps to secure information, no system is completely immune to external attacks. Users acknowledge the inherent risks and possible data breaches.
5. Cookies
Please refer to our Cookie Policy for detailed information about the types of cookies and tracking technologies used on the Platform, the reasons we use them, and how you can accept or decline their use.
6. Links to External Sites
While using the Platform, Users may encounter links to third-party websites beyond our control. We are not responsible for the content or privacy practices of those sites. Users should review the privacy policies of such websites and external solutions before providing any Personal Data.
7. Retention and Deletion
Data, including Personal Data, will not be retained longer than required. Visitors and/or Users with active accounts are responsible for removing their data when appropriate. When an account or partnership ends, the related Personal Data collected through the Platform and/or Solutions will be deleted in line with applicable laws and our internal policies.
Withdrawing consent for the processing of Personal Data may limit access to some or all requested Solutions, and such limitations do not give rise to claims or disputes.
8. Your Rights
Users are entitled to specific rights with respect to their Personal Data:
8.1. Right of Access
- Confirm whether Personal Data is being processed
- Access Personal Data and related information
- Obtain details on processing purposes, categories, recipients, retention periods, rights, and any profiling activities
8.2. Right to Rectification
- Correct inaccurate Personal Data
- Complete incomplete Personal Data
8.3. Right to Erasure
- Request deletion of Personal Data under specific legal grounds
8.4. Right to Restrict Processing
- Request that processing be restricted in defined circumstances
8.5. Right to Data Portability
- Receive Personal Data in a structured, machine-readable format
- Transmit Personal Data to another controller
8.6. Right to Object
- Object to processing based on legitimate interests or direct marketing
- Have processing stopped unless compelling legal grounds apply
8.7. Right to Withdraw Consent
- Withdraw consent for the processing of Personal Data at any time
9. Advertising and Marketing Materials
Consent is obtained before using Personal Data and contact details to send advertising or marketing materials. Consent may be withdrawn by sending a written notice to the email address provided.
10. Acceptance of This Policy
By using the Platform and/or Solutions, Visitors, Users, and/or Partners are deemed to have read and accepted this Policy. Anyone who disagrees should refrain from using the Platform. We reserve the right to amend this Policy, and Users are encouraged to review it periodically. Continued use after changes signifies acceptance.
11. Legal Requirement to Disclose Personal Data
Personal Data may be disclosed without prior consent where we reasonably believe it is necessary to identify, contact, or initiate legal proceedings against individuals suspected of infringing rights or property. Disclosure may also occur where required by law.
12. Data Protection Officer
For questions regarding privacy and data protection, a designated “Data Protection Officer” can be contacted at